Meet the Staff

When you’re searching for a plastic surgery practice in the Springfield area, it’s important to consider more than the surgeon; the staff will play an important role in making your surgical experience rewarding from start to finish. Dr. Glen Brooks, certified by the American Board of Plastic Surgery, has a dedicated staff that has been a valued part of his Massachusetts practice for years.

Registered Nurse

Shelley Carbone, RN

Shelley Carbone, RN, Master Aesthetic Injector has 30 years of nursing experience, with a strictly aesthetic focus for the last decade.  Shelley specializes in creating individualized treatment plans using Botox and fillers to enhance and rejuvenate the face. Shelley has advanced training in facial aesthetics, PRP hair restoration and PRP microneedling.

Lois Brooks, RN

Lois has been with our practice since the day we opened. She is a registered nurse with over 30 years of patient care experience including 29 years working in PACU and Endoscopy at Baystate Medical Center. Lois has found a passion with CoolSculpting, her results clearly speak for themselves.

Lois’ engaging manner, ability to determine the best treatment for her patients and huge heart make her a superstar provider.

She is an expert at CoolSculpting having performed more than 1000 CoolSculpting cycles with consistently amazing results. Lois is fully invested in helping our patients achieve their desired shape, she truly looks forward to being a part of your journey.

When Lois is not working in our office she is a personal trainer who enjoys working out, training clients and spending quality time with her children and grandchildren.

Physician Assistant

Lauren Wheeler, PA-C

Lauren Wheeler graduated with her Master’s Degree in Physician Assistant studies from Springfield College in 2003. Upon graduating Lauren worked as a Surgical PA-C at Baystate Medical Center from 2003-2019. Lauren’s many years of surgical expertise, passion for patient care and interest in aesthetics made her a perfect fit for our office.  Lauren joined our team in July of 2019 and she instantly proved herself to be invaluable in the OR working side by side with Dr Brooks as well as in the office where she now spends the majority of her time performing aesthetic procedures and working closely with Dr Brooks seeing plastic surgery consults and post-operative patients.

Lauren is extremely talented in assessing patient aesthetic needs and performing nonsurgical options for facial rejuvenation including Botox, Juvederm fillers and Dysport. She has expertise in Profractional Laser, Broad Band Light Laser and Morpheus8 treatments as well.

When not at work, Lauren enjoys spending time with her family & their dog Koa, doing CrossFit, and attending her children’s hockey games and gymnastics meets.

Physician Assistant

Lauren Flink, PA-C

Lauren Flink received her Masters Degree in Physician Assistant Studies from Springfield College in 2003.  Lauren joined our team in 2020 bringing with her a wealth of surgical experience after working in vascular surgery at Baystate Medical Center for 18 years. Lauren works with Dr. Brooks in all aspects of his plastic surgery practice, collaborating with him to provide the highest standard of patient centered care from assisting Dr. Brooks in the operating room to evaluating patients in office and providing them with perioperative education and postoperative care.

Lauren brings the same precision and quality of her surgical skills to the aesthetic services she provides here in the office.  Lauren is currently booking patients for Morpheus8, Botox, filler, Profractional Laser Therapy and BBL skin treatments.

When she’s not working Lauren enjoys hiking, skiing, CrossFit and spending time in Maine with her husband and two children.


Mellisa Prefontaine

Mellisa received her Aesthetics degree from Jolie Hair & Beauty Academy. She continued her education and pursued extensive education from the International Dermal Institute and National Laser Institute in Boston. Mellisa is a licensed aesthetician and laser technician. She has received advanced certification in aesthetic medicine from both regional and global leaders in the field, and is certified and trained in Lasers, Microdermabrasion, Dermaplaning, Chemical Peels, Advanced Skin Analysis and Microneedling. Her high level of skincare expertise, along with her passion for the field of medical aesthetics, keeps her on the cutting edge and makes her a skilled educator for our clients. Mellisa is also a member of the American Med Spa Association.
She is a wealth of knowledge when it comes to laser treatments and skincare regimens. She is responsible for meeting the needs of our medical spa patients, and encourages them to proactively review their skincare regimen to prevent premature aging. She provides our patients with a personalized experience from their initial consultation throughout their aesthetic treatments. Her enthusiasm and compassion will immediately make you feel at home, and she’s always available to answer any questions regarding skin care regimes, treatment options and our procedures. With a genuine passion for working with clients, Mellisa is dedicated to ensuring that you enjoy exceptional service and care throughout your visit.


  • Lily, Mariel, Krystal and Irca, Medical Assistants
  • Heather, Medical Office Staff
  • Zsa Zsa, Clinical Coordinator
  • Lisa, Practice Administrator
  • Annette, Billing Coordinator

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Getting Started

To learn more about the practice and staff of Dr. Glen Brooks, request a consultation online or call his office on the Longmeadow Town Green at (413) 565-4400.

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